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Terms & Conditions

Barbela Design’s hours of operation are Monday-Friday 9am-5pm Eastern Standard Time.

Orders:

One of our experienced specialists will help you save time and eliminate the guesswork that goes into selecting the perfect piece. We welcome you to contact us directly at cs@barbeladesign.com between the hours of 10am and 4pm EST Monday through Friday. We are closed on weekends.

Order confirmation:

You will be emailed a confirmation once your order is placed, then a shipment notification once your item has been shipped.

Shipping:

Please note we do not ship to P.O. boxes.

Your delivery estimate is based on your purchase date and your choice of shipping method. We ship orders between 7 to 10 business days after the initial order is placed, unless otherwise notified.

Shipping via USPS is FREE within the continental U.S. with signature confirmation required. Please email us at cs@barbeladesign.com within 24 hours of your order if you do not want signature confirmation. Once your order is shipped, please allow 2-5 days for delivery.

Expedited Delivery:

Once your order is processed, we do offer 2-3 day shipping via USPS Parcel Select. Please be aware that this is solely a shipping option, and your order will still require 7 to 10 business days to process. If you want to upgrade to this shipping service there is an additional cost of $20.00 per shipment.

International Shipping:

We currently do not ship internationally.

Military Address Shipping:

APO, FPO, or DPO address. We ship all APO/FPO orders via USPS Priority Mail to the appropriate APO/FPO processing center then via the military postal service and shipment tracking is not available for APO/FPO addresses. For security purposes, USPS will not show a delivery scan or in transit scans for packages sent to these addresses.

Returns and Exchanges:

To Cancel or Modify an Order:

If you would like to change or cancel an order please notify us within 24 hours at cs@barbeladesign.com.  After this 24 hour window, we will not accept any order modification or cancellation.

We do offer a one-time free option of resizing any piece- however any adjustments made after this will incur a fee.

Return Policy:

We want you to be satisfied with your purchase. We offer a 20 day return policy.

Refunds will be made in the original form of payment. Please allow 5-7 business days for the refund to post to your account once we receive the item. The item must be returned in the same condition as it was sent. Please note that items showing signs of wear or those that have been engraved, resized or damaged in any way cannot be accepted for return.

All jewelry must be unworn, unaltered and in original condition to be accepted for return or exchange.

For returns or exchanges email cs@barbeladesign.com to receive the return authorization number.  This will ensure your return is sent back to us properly.  Please note that without the return authorization number on the box we will NOT accept any packages.  We strongly encourage you to insure your return shipment.

We recommend you use the original shipping box, including all original packaging and collateral material.

Repair Policy:

Should the merchandise be defective, please contact us immediately at cs@barbeladesign.com. Barbela Design will repair at no charge any breakage caused by manufacturer defect within 60 days of receipt of purchase.  Repairs needed after 60 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense.  Repairs will be assessed on an individual basis.

Barbela Design is not is not responsible for items damaged or lost in transit.

We will send you an email with tracking information on the day it ships from our office.

Lost Order:

If your order should be lost via transit, please allow 30 business days for a refund.  Please contact us 7 business days after the original post date to inform us about the missing package.

Damaged Shipment:

If your shipment shows any signs of being tampered with please do accept the shipment.

Taxes:

Sales tax will be added to all items shipping to a New York State postal code.

Approximate Diamond Weight:

Total weight may vary by – 3 pts. or + 3 pts.

Free Shipping On All Orders Within the Continental U.S. Only